CYGNUS CORPORATION GENERAL TRADING LIMITED will hold with regular meetings our strategic partners during the contract lifecycle. The frequency and depth of the meetings will depend on the criticality and complexity of the goods and services being offered.
As a minimum, a 6 monthly meeting and an annual review will be conducted with all strategic partners. For those services which are considered business critical and include a high volume of operational delivery, a monthly meeting will be held followed by a quarterly business review.
Operational meeting
- Review of the day-to-day operational management of the agreement. Key areas of the programme will be discussed, what we do well, and if required areas of improvement implemented.
6 monthly meeting (or quarterly if required)
- Review of the contract performance against the agreed 360 degree SLAs, including hits/misses and trend monitoring
- Highlight areas of good performance and how to maximise what we do well
- Discuss and resolve key areas of concern and if required creation of a performance improvement plan (PIP)
Annual Business review
- Annual review of service delivery and performance of both parties against the defined SLAs
- Identify the long term strategic direction of the relationship and create a roadmap on how to achieve our combined objectives
- Review of spending in relation to volume, and identify areas of future opportunities period
- Manage any areas of risk and mitigating factors
- Review of contract compliance
- Identify and agree on areas where we can ‘widen the perspective’
